Help & FAQs

You can use your Home Care Package (HCP) to purchase goods, equipment, and assistive technology (often called GEAT) that support your independence, safety, and quality of life at home.

Depending on your care needs and what’s included in your Care Plan, this may include items for short-term recovery or ongoing use. Some products may also need to be recommended by a healthcare professional.

• Common examples include:
  
  • Specialised eating utensils
  • Enteral feeding equipment
  • Continence products (pads, pull-ups, wipes)
  • Mobility aids (walkers, walking sticks)
  • Shower chairs and bathroom safety equipment
  • Personal alarms and safety sensors
  • Assistive technology (e.g. easy-grip tools, Falls Alarms)

You can use your Home Care Package to buy consumables available on Essentials by Stable, provided they align with your needs.

Simply order the items you need through our platform and save your invoice to make a claim with your provider.

If you're self-managing your Home Care Package, you can buy eligible items through Essentials by Stable in just a few simple steps:

1. Place your order and pay at checkout
2. Keep your tax invoice (we'll email it to you automatically)
3. Upload the invoice to your provider’s online portal
4. Once approved, your provider will reimburse you from your package

Reimbursement timeframes can vary, but it usually takes up to two weeks. Need help locating your invoice? Just let us know.

Before ordering, it's best to speak with your Care Manager to make sure the item fits within your Care Plan.

Then follow these steps:

1. Place your order on Essentials by Stable and pay using your own funds
2. Keep the invoice (sent to your email after checkout)
3. Email the invoice to your Home Care Provider for reimbursement

They’ll process the claim and reimburse you from your package. Processing times can vary depending on the provider.

If you have a consumables budget in your NDIS plan, you can use it to purchase everyday items that are reasonable and necessary to support your disability-related needs.

This may include:

• Continence products

• Wound care supplies

• Personal protective equipment (PPE)

• Nutritional supplements

• Daily living aids

Most participants can access up to $1,500 per year in their consumables budget, but this amount may vary depending on your individual plan.

Note: You must be either self-managed or plan-managed to use your NDIS funding with Essentials by Stable.

1. Shop and pay for your order on Essentials by Stable
2. Keep your tax invoice
3. Claim the purchase under your consumables budget using the NDIS portal
4. Once approved, the NDIS will reimburse you, usually within 2–3 business days

Just make sure the item is related to your disability support needs and listed as a consumable in your plan.

1. Let your Plan Manager know you’d like to buy consumables from Essentials by Stable
2. Order and pay for your items
3. Forward your invoice to your Plan Manager
4. They’ll process the claim and reimburse you from your NDIS plan

Most plan managers will process reimbursements within 3–7 business days.

Once it has been placed, it can not be cancelled or changed. However, in most cases, products can be returned after you have received the order.

No, there is no minimum amount that you are required to spend.

Orders are typically packed and dispatched within 1–2 business days. Once shipped, you’ll receive an email with tracking details so you can follow your delivery every step of the way.

We offer nationwide shipping within Australia.

Orders under $149
Shipping costs are calculated at checkout based on your location and the weight of your order.

Orders over $149
Enjoy free delivery on orders over $149 (inc. GST) if you're located in Sydney, Melbourne, Brisbane, Adelaide, or Canberra.

If you're outside these metro areas, standard delivery rates still apply and will be calculated at checkout based on your location and order weight.

Please read our refund policy to check if your order can be returned.