1. Change of mind returns

We want you to shop with confidence, so we will offer a refund on most items.  If you have changed your mind about your order, you can return an item by contacting us at support@essentialsbystable.com.au using the subject line “Change of mind return for order number xxxx” including the following information:

• Order Number
• Reason for your return 
• Contact phone number

Please note that you have a period of 7 days from receipt of your order to request a change of mind return, after this time, your product will not be accepted for return unless faulty or damaged. If you decide to return an order, you will be responsible for the shipping costs.

Our customer service team will review the return request and send further instructions if the return is approved. 

Returned items must be unused, in the same condition in which we sent them to you, and in their sealed original packaging including any accessories, manuals and documentation. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to return or exchange it. PMC Direct reserves the right to refuse any change of mind returns that do not meet our returns policy.

We will only provide a refund to you when we have received your item/s. You will be responsible for all return shipping costs. Return of items remains your sole responsibility and risk and we accept no responsibility for items damaged or lost in the return transit. 

2. Other returns

If your product is damaged or defective, you can return it by contacting our customer service team at support@essentialsbystable.com.au using the subject line “Other return for order number xxxx” including the following information:

• Order Number
• Information about the damage or defect 
• Photo of the product to be returned
• Contact phone number

Our customer service team will review the return request and send further instructions if the return is approved. Where an item is eligible for a refund of this kind, we will refund the price of the item as well as the original order shipping costs to your original payment method. You will be responsible for all return shipping costs. Return of items remains your sole responsibility and risk and we accept no responsibility for items damaged or lost in the return transit. 

3. Cancellation

If you wish to cancel an order before it is shipped from our warehouse, you can contact us at support@essentialsbystable.com.au using the subject line “Cancel order number xxxx” and we will refund your order in full.

If your order has been dispatched you have a period of 7 days from receipt of your order to request a change of mind return, after this time, your product will not be accepted for return unless faulty or damaged. If you decide to return an order, you will be responsible for the shipping costs. Return of items remains your sole responsibility and risk and we accept no responsibility for items damaged or lost in the return transit. 

3. Refund

Where an item is eligible for a refund, we will refund the price of the item to your original payment method within 14 working days of our receipt of the returned item or the cancellation request. We will send you an email to confirm once your refund has been processed. Please contact your card-issuing bank if you have any questions about when the credit will be credited to your account.